Manage Account
CVWD charges NO FEES for Online Account Management or Bill Pay
Terms of Service Agreement for using Crescenta Valley Water District's “Online Account Management”
By accessing or using the Crescenta Valley Water Districts Online Account Management website, you agree to be bound by all of the terms and conditions of this agreement. Crescenta Valley Water District may modify this agreement at any time, and you agree that such modifications will be effective immediately upon posting of the modified Agreement. You agree that by using our website after any such modifications, you will be deemed to have reviewed, agreed to and accepted the modified agreement.
Crescenta Valley Water District Online Account Management Service is provided to you to facilitate access to view and pay your statements online in addition to viewing your account history. Boomerang, a third-party vendor that specializes in statement processing and presentment, hosts the service.
Any user intending on using the online payment features should discontinue all previously subscribed automated services with CVWD. Failure to do so can result in multiple deductions from your checking account.
Crescenta Valley Water District and its partners agree to make every reasonable effort to ensure full performance of the Online Account Management Service and, on a timely basis, to resolve disputes that may arise. Crescenta Valley Water District cannot assume responsibility for malfunctions in public communications facilities not under its control that may affect the accuracy or timeliness of email messages you receive.
Any information sent by Crescenta Valley Water District to you via email is believed to be reliable. However, this information can only be provided on a best-efforts basis for your convenience and is not guaranteed. Crescenta Valley Water District will not be liable for any deficiencies in the accuracy, completeness, availability or timeliness of such information or for any decision made using this information. Crescenta Valley Water District reserves the right to make the online system “unavailable” for periods of time unannounced to perform maintenance.
End users of the online system are expected to maintain their client side security such as virus protection, firewall and current revisions of web browsers.
In addition, please take note of the following guidelines, which will assist you in detecting certain types of Internet and e-mail fraud (i.e. "phishing").
- Crescenta Valley Water District will never send you an e-mail requesting you to validate personal information.
- Crescenta Valley Water District will never ask you to update your social security number, date of birth, or driver's license number via e-mail or over the phone.
- Once you have enrolled in Online Account Management, you can update your personal information by logging into your account.
Crescenta Valley Water District does not make any warranties concerning the Online Account Management service including, without limitation, any warranties of merchantability, fitness for a particular purpose or non-infringement of third party proprietary rights unless disclaiming such warranties is prohibited by law. Crescenta Valley Water District makes no warranties other than those expressly set forth in this agreement. Crescenta Valley Water District will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, direct, indirect, incidental, consequential and punitive damages. You expressly agree that your use of this site is at your sole risk. Any errors or valid payment issues will be resolved using normal District policies and corrected immediately if possible.
Crescenta Valley Water District is committed to protecting your privacy. Your information is collected and stored by the District's vendor and is used only for applying your payments and displaying your statements online. Crescenta Valley Water District does not store or maintain any personal information that is submitted to this website online. All information is held in the secure billing system and is not available to third parties.
You agree that you will not intentionally provide false information when accessing or using Crescenta Valley Water District Online Account Management services. You also agree that you will not falsify, forge, or otherwise tamper with any information in the emails you receive as part of the Online Account Management service. Any use of fraudulent, incorrect or misleading payment information (such as NSF, closed account etc.) may result in charges and fees from your banking institution and a charge of $35 from Crescenta Valley Water District.
The Online Account Management website has security measures in place to protect against the loss, misuse, or alteration of the information you provide. Our account management server software conforms to industry standards utilizing Secure Sockets Layer (SSL) technology, which is among the best software available for securing commerce transactions.
Termination of Online Payments
You may choose to cancel re-occurring payments at any time with no fee. If you wish to discontinue automatic payments while still using account management to pay individual bills, you may cancel any time before a posting date using the option online anytime before a posting date. You may also cancel re-occurring payments anytime before a posting date in person at the main office.
CVWD may suspend or terminate your access to the online account management at any time, without notice and for any reason. We will attempt to provide you with prior notice of suspension or termination by posting on our website or otherwise sending notice of termination. However, CVWD will not be liable for any failure to do so. Neither termination nor discontinuation of online payments shall affect your liability for transactions initiated through website using your password.
Notices or inquires to CVWD
Please submit all correspondence via the Customer Service link. You may also contact us at the following address, email address or phone number:
Customer Service
Crescenta Valley Water District
2700 Foothill Blvd.
La Crescenta, CA 91214
818-248-3925
Amendments
The terms of the Agreement may be modified or amended by CVWD from time to time. In such event, we will provide notice to you in accordance with applicable law, which may be accomplished by posting such change on our website and email. Any use of online account management after we provide you with a notice of change will constitute your agreement to such change(s).
Use of Electronic Communication
By accepting below or otherwise using CVWDs account management system, you also agree that any and all disclosures and communications regarding online account management between you and the CVWD, including this Agreement, may be made electronically, including by CVWD posting to its website in accordance with applicable law. Any electronic disclosure or communication CVWD makes will be considered made when transmitted by CVWD.
Refund Policy
CVWD provides on-line payment options to its customers. Payments made in excess of the balance of the water/wastewater account will show as a credit on the customer’s next bill. Please call CVWD at 818-248-3925 or visit to the office if you make an error.
Additional Information For more information please call customer service or visit our FAQ at www.cvwd.com